Frequently Asked Questions
Laundry Kit Questions
The TimiLab Laundry Kit turns a compatible home washer or dryer into a coin-operated machine without replacing or modifying the original appliance. It is plug-and-play: no wiring is required.
TimiLab kits work with most standard residential washers and dryers from major brands:
- Washing machines: standard residential (120V)
- Gas dryers: standard residential (120V)
- Electric dryers: residential high-voltage (240V)
If you are unsure, send TimiLab Support your appliance's brand, model number, and a photo of its plug before ordering. We'll confirm the right kit for you.
No. The kit requires no wiring and no changes to your appliance. Installation is done by plugging in.
No. The kit is plug-and-play and requires no wiring or electrical knowledge. Following the included instructions, most customers are set up in under 10 minutes.
Yes. TimiLab offers kits for standard residential 120V gas dryers. Please select the gas dryer kit when ordering.
Yes. TimiLab offers kits for residential 240V electric dryers. The kit plugs into your existing 240V dryer outlet, so no wiring is needed. Please select the electric dryer kit when ordering.
[FILL IN: e.g. "Our electric dryer kit supports 4-prong (NEMA 14-30) plugs. If your dryer has a 3-prong (NEMA 10-30) plug, contact us before ordering."]
The kit can be configured to accept $0.25 quarters, $1.00 coins, or custom currency settings to fit your local market and pricing.
[FILL IN: how the owner sets the price per cycle and minutes per coin, e.g. using the buttons on the control panel, with a link to the instructions.]
[FILL IN: e.g. "Yes. The coin box has a lock and comes with X keys."]
No. TimiLab Laundry Kits are designed for residential/domestic appliances only and are not compatible with commercial laundry machines.
Yes. All kits include a one (1) year limited parts warranty and lifetime technical support. See the Warranty & Returns section for full details.
Smart TapCard Questions
A Smart TapCard uses built-in NFC technology to instantly share your contact details, links, or business profile with a smartphone in a single tap.
NFC is a short-range wireless technology that transfers data when two devices are brought close together (within about 1–2 inches). Your Smart TapCard uses NFC to send your profile, contact information, or links directly to a phone. It needs no battery, works through most phone cases, and can be tapped an unlimited number of times.
No app is required. The Smart TapCard works out of the box with virtually all modern iPhone and Android smartphones.
- iPhone: iPhone XR and newer read NFC automatically. iPhone 7 through iPhone X can read NFC using the NFC Tag Reader in Control Center.
- Android: Most Android phones support NFC. It is usually on by default and can be turned on in the phone's settings.
For phones without NFC, the card's optional QR code can be scanned with the camera.
Yes. You can update your linked information at any time without replacing your physical card. [FILL IN: is this free, or does it require a subscription?]
[FILL IN: e.g. PVC, metal, wood, and which finishes are available.]
Laser engraving creates a clean, permanent engraved design. UV printing supports full-color logos, artwork, and graphics.
Yes. A QR code can be added for phones or situations where NFC isn't available.
Choose your card type, then use the online designer to add your text, logo, artwork, and QR code.
[FILL IN: production time, e.g. "Custom cards are produced within X business days after you approve your design, plus shipping time."]
Because each Smart TapCard is custom-made with your design, custom cards cannot be returned or exchanged unless they arrive defective or incorrect due to our error. Please review your design carefully before ordering.
Setup & Troubleshooting
The kit is plug-and-play. No wiring is required. Follow the step-by-step instructions included in the box to plug in the kit and set your pricing.
Most customers finish setup in under 10 minutes.
No. Installation only requires plugging in, with no wiring. The only requirement is that your wall outlet is working and correctly wired for your appliance. If you suspect a problem with the outlet itself, have it checked by a qualified electrician.
Instructions are included in the box with every kit. [FILL IN: link to online manual or video, e.g. View the installation guide]
- Make sure every plug is pushed in fully and securely.
- Confirm the wall outlet works by plugging the appliance directly into it.
- Make sure you are using the coin type and amount the kit is set to accept.
- Check that the appliance itself is turned on and a cycle is selected.
If the problem continues, contact TimiLab Support with your order number, appliance model, a description of the problem, and photos or a short video of the setup.
Ordering & Shipping
Choose the kit that matches your appliance type: washer, gas dryer (120V), or electric dryer (240V). If you are unsure, send TimiLab Support the brand, model number, and a photo of the appliance label and plug before ordering.
Available payment methods are shown at checkout.
[FILL IN: e.g. "Orders are processed within X business days. Shipping options and estimated delivery times are shown at checkout."]
When tracking is available, shipping information will be sent to the contact information on your order.
Available shipping destinations and options are shown at checkout. Contact TimiLab Support if you have a question about a specific destination.
Yes. If you are setting up several machines, such as for a rental property or apartment building, contact TimiLab Support to discuss your order.
Contact TimiLab as soon as possible. If your order has not entered processing or shipped, we will review whether it can be changed or canceled. Custom or already processed orders may not be eligible for cancellation.
Contact TimiLab Support before installing the product. Returns are subject to the TimiLab Return Policy.
Warranty & Returns
Yes. TimiLab products include a one (1) year limited parts warranty and lifetime technical support, subject to the terms below.
Contact TimiLab Support with your order number, product/model information, a description of the problem, and photos or videos when applicable. Our team will first help diagnose the issue.
Returns may be requested within 15 days of the original delivery or pickup date. Eligible returns are subject to a 30% restocking fee. Custom Smart TapCards cannot be returned unless defective or incorrect due to our error. See the full Return Policy below.
Contact TimiLab Support within [FILL IN: X] days of delivery with your order number and photos of the item and packaging. If the problem is confirmed to be shipping damage, a defect, or our error, we will arrange a replacement or refund. No restocking fee applies, and we cover the return shipping.
For standard returns, customers are responsible for return shipping costs. If the item arrived damaged, defective, or incorrect due to our error, TimiLab covers return shipping.
TimiLab products include a one (1) year limited parts warranty and lifetime technical support.
The limited warranty covers defects in materials and workmanship for one (1) year from the original date of purchase from TimiLab.
If you experience a problem, please contact TimiLab Support. Our team will first attempt to diagnose the issue remotely. If we determine that a covered replacement part is required, the replacement part will be provided at no charge. The customer is responsible for applicable shipping costs.
Replacing a warranted part does not extend or restart the original one-year warranty period.
Warranty Exclusions
This limited warranty does not cover:
- Improper Installation or Use: Installation or use that does not follow TimiLab instructions or product guidelines.
- Unauthorized Service: Repairs, modifications, or maintenance performed by unauthorized third parties.
- Misuse or Damage: Damage caused by misuse, abuse, negligence, accidents, or improper handling.
- External Electrical Conditions: Damage caused by incorrect voltage, faulty outlets or building wiring, power surges, or other external electrical conditions.
How to Request Warranty Support
Please contact TimiLab and provide:
- Your order number
- Product/model information
- A description of the problem
- Photos or videos of the product and setup, if applicable
Our support team will review the information and provide troubleshooting assistance or warranty instructions.
Returns may be requested within 15 days of the original delivery or pickup date.
30% Restocking Fee: A 30% restocking fee applies to standard returns to cover order preparation, inspection, and processing costs. The fee does not apply to items that arrive damaged, defective, or incorrect due to our error.
Return Conditions
- Item Condition: Products must be returned in their original, resalable condition and must not have been damaged, modified, or tampered with.
- Custom Products: Custom Smart TapCards are made to order and cannot be returned unless defective or incorrect due to our error.
- Original Shipping Charges: Original shipping charges are non-refundable.
- Return Shipping: For standard returns, customers are responsible for return shipping costs and any additional expenses associated with returning the product.
Before returning a product, please contact TimiLab Support for return instructions.