Warranty & Return Policy

One-Year Limited Parts Warranty

The limited warranty covers defects in materials and workmanship for one (1) year from the original date of purchase from TimiLab.

If you experience a problem, please contact TimiLab Support. Our team will first attempt to diagnose the issue remotely. If we determine that a covered replacement part is required, the replacement part will be provided at no charge. The customer is responsible for applicable shipping costs.

Replacing a warranted part does not extend or restart the original one-year warranty period.

Warranty Exclusions

This limited warranty does not cover:

• Improper installation or use that does not follow TimiLab instructions or product guidelines.
• Repairs, modifications, or maintenance performed by unauthorized third parties.
• Damage caused by misuse, abuse, negligence, accidents, or improper handling.
• Damage caused by external electrical problems, incorrect voltage, faulty wiring, power surges, or other external conditions.

How to Request Warranty Support

Please contact TimiLab and provide:

• Your order number
• Product/model information
• A description of the problem
• Photos or videos of the product and installation, if applicable

Our support team will review the information and provide troubleshooting assistance or warranty instructions.

Return Policy

Returns may be requested within 15 days of the original delivery or pickup date.

Return Conditions

Products must be returned in their original, resalable condition and must not have been damaged, modified, or tampered with.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs and any additional expenses associated with returning the product.

Before returning a product, please contact TimiLab Support for return instructions.